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Disclosure & Apology Resources




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Disclosure Coaching



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Talking with patients about other clinicians & errors. Gallagher TH, Mello MM, Levinson W, Wynia MK, Sachdeva AK, Snyder Sulmasy L, Truog RD, Conway J, Mazor K, Lembitz A, Bell SK, Sokol-Hessner L, Shapiro J, Puopolo AL, Arnold R. N Engl J Med. 2013 Oct 31;369(18):1752-7.

Disclosure and Apology. In: Case Files: Ethics and Professionalism, eds. Shapiro J. Cochrane T,
Toy E, Raines S. New York: McGraw-Hill, 2015.


Wisdom in medicine: What helps physicians after a medical error. Plews-Ogan M, May N, Owens J, Ardelt M, Shapiro J, Bell SK. Acad Med. 2015 Sep 4. [Epub ahead of print].

Emotion and coping in the aftermath of medical error: A cross country exploration. Harrison R, Lawton R, Perlo J, Gardner P, Armitage G, Shapiro J.  J Patient Saf. 2015 Mar; 11(1):28-35.

The impact of adverse events on clinicians: what's in a name?. Wu AW, Shapiro J (co-corresponding author), Harrison R, Scott SD, Connors C, Kenney L, Vanhaecht K. J Patient Saf 2016 (in press).

Disclosure Coaching: An Ask-Tell-Ask Model to Support Clinicians in Disclosure Conversations. Shapiro J, Robins L, Galowitz P, Gallagher TH, Bell S. J Patient Saf. 2018 May 16.

Processes for identifying and reviewing adverse events and near misses at an academic medical center. Martinez W, Lehmann LS, Hu Y, Desai SP, Shapiro J.  Jt Comm J Qual Patient Saf 2017; 43:5–15.

Approach to Medical Error and Disclosure. In: Toy EC, Toy AL, eds. Case Files Teaching Cases. Shapiro J, Galowitz P.  New York: McGraw-Hill, in press (2018).



Disclosure and Apology. CME Webcast. PPIC (preferred Professional Company). Omaha, NE. 2012. 

This is a videotaped presentation and follow-up interview discussing strategies to support clinicians in disclosing and apologizing for medical errors.


Forgiving Ourselves for Being Human: Normalizing the Isolating Experience of Adverse Events. Shapiro J. 2014. Humanism in Medicine (Arnold P. Gold Foundation Blog). (Listed as # 5 in the Top 11 Blog Posts of 2014 for The Gold Foundation)


Clinician Emotions After Medical Error and Adverse Events. Shapiro J, Luff D. 2016. OPENPediatrics. Online video. 


The Role of the Disclosure Coach. Shapiro J, Luff D. 2016. OPENPediatrics. Online video

Wisdom in Medicine, Path. Through Adversity. 2012. Disclosure to Family.

Apology and Disclosure. Hershey M and Shapiro J. 2014. Video Simulation.

Medical Error: A Case Based Approach to Apology and Disclosure. Dellaripa, PF, Smink D, Tsen LT, Shapiro J. 2014.  BWH Neil and Elise Wallace STRATUS Center for Medical Simulation and BWH Center for Professionalism and Peer Support

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